SCC and RingCentral: Smarter Customer Conversations with RingCX

Partners RingCentral

14.05.2024

When customers feel cared for, businesses enjoy a ton of benefits: from positive reviews to a boost in revenue. However, traditional customer service solutions are often complex to put into place, not to mention expensive.

SCC knows that companies with limited resources need a modern solution – one that enables great customer conversations at a price they can predict. That’s why we’ve teamed up with RingCentral to offer their latest RingCX contact centre solution, which uses RingSense™ AI technology to personalise every customer-agent experience.

Turn Agents Into Super Agents

Create more knowledgeable reps using automated intelligence.

Navigate all communication on one screen

Bring together voice, video and messaging on just one interface. From email and chat to social channels such as Facebook, X, and WhatsApp, manage customer conversations across more than 20 digital channels.

Free up agents to handle complex cases using AI

Equip agents with AI-generated call summaries and transcripts, and use automated voice responses to interact on their behalf. You’ll be able to free agents up to focus on more challenging issues.

Coach Teams, Improve Customer Interactions

Want to figure out how your agents can improve for next time? Use RingSense™AI to evaluate every call.

Coach your agents using advanced call insights

RingSense™AI provides post-call behavioural coaching, by giving calls a quality score and monitoring call sentiment. Supervisors can also save time by identifying key interactions and using them to coach agents.

Improve conversations with AI-generated analytics

Supervisors have full visibility into all channel activities, enabling them to make sure call quality is up to scratch. Help your agents ace every interaction using AI-powered tools like automated call scorecards, coaching tips, feedback modules, keyword tracking and more.

Gain a bird’s-eye view with live reports

Choose from over 350 available metrics to create live custom reports so your agents know how to improve.

Invest In The Most Efficient CX Operations

Customer demands are constantly shifting. Stay ahead of the curve with a reasonably priced, AI-driven solution.

Benefit from the lowest total cost of ownership

Streamlining your CX solutions doesn’t have to drain resources. RingCX’s predictable, fixed-price pricing means a low Total Cost of Ownership (TCO).

Access deep CX business insights

Gain real-time access to crucial data, including call volumes, agent performance, customer sentiment, and other vital metrics.

Click here to learn more

Bring RingCX To Life

More of a visual learner? Catch our on-demand webinar all about the RingCentral RingCX platform, and learn all about its powerful insights for yourself. Or get a better picture of RingCX and its features right here.

SCC, Your UK RingCentral Partner

When two top-notch organisations come together, their success skyrockets. Such is the case with SCC and RingCentral, who partnered at the beginning of 2021. With decades of expertise in IT and communication, a collaboration between SCC and RingCentral makes perfect sense.

Here at SCC, we can help you implement a custom RingCX solution for your business. Contact us today, and let’s see what we can do for your customer experience strategy.

Click here to learn more about the SCC and RingCentral partnership.

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