SCC retains Advanced Customer Experience Specialisation accreditation with Cisco

Leading European IT services and solutions provider SCC has retained its Advanced Customer Experience Specialisation accreditation with Cisco, renewing its status as one of eight UK Partners to hold highest tier of accreditation within Cisco’s Customer Experience Specialisation.

Cisco’s Customer Experience Specialisation enables partners to be recognised as trusted providers, guiding customers as they increasingly transition to Cisco Software as a Service (SaaS) and Cisco licensing, including Enterprise Agreements (EAs), across their businesses.

“This achievement shows our commitment to delivering unparalleled customer experiences and strengthens our position as a leader. It’s not just an accreditation; it’s a statement that SCC leads the way in customer experience. Our managed services and life-cycle offerings keep our customers ahead of the curve with their technology investments.”

Dennis Badman, SCC UK CEO

The renewal follows a rigorous audit process, with SCC becoming one of a handful of Cisco Partners to reach this Partner Certification.

Dennis Badman added: “This certification is more than a badge; it’s a reassurance of quality and excellence. Knowing that SCC has successfully undergone the stringent audit provides our customers with confidence in our ability to manage complex customer experience challenges effectively. This is a proud moment for SCC, and we’re excited to bring the benefits of this expertise to our customers, enhancing our partnerships and driving success together.”

“The Advanced Customer Experience Specialisation is a significant achievement for SCC, reflecting its deep commitment to providing outstanding customer experiences. This specialisation is a rigorous external validation of a partner’s capability and proven competency in key areas like automation, renewals, and customer engagement processes. This recognition demonstrates SCC’s strength in building and maintaining a dedicated customer success team, highlighting their trusted expertise, consultancy, and advisory capabilities. It is not just about technical proficiency but SCC’s ability to create meaningful customer relationships and experiences.”

John Cox, Cisco Partner Account Manager

SCC and Cisco have a strong, enduring partnership that delivers a seamless customer experience for any organisation. Reach out to our team to learn more about Cisco solutions.