Event
Join Our SCC & Cisco Webinar: “AI & Virtual Agents: Transforming Customer and Employee Experience”
Date & Time
Wednesday, January 22, 2025
12:00 PM - 12:45 PM
Location:
Virtual Event
Organiser:
SCC
Discover how leading organisations have successfully transformed their customer engagement and employee experience using AI and virtual agents. This webinar will provide valuable insights into the latest technologies and strategies that can help your organisation thrive. Find out how SCC and Cisco can support you through this journey.
In this session, you will:
- See live demonstrations of how AI and virtual agents in a Cisco Webex Contact Centre can manage customer interactions, allowing human agents to focus on high-value tasks.
- Discover ways to enhance customer service and improve agent well-being with the help of AI and real-time analytics.
- Learn about the transformation of customer experience at a London Health Board through the implementation of a Webex Contact Centre with AI and virtual agent enhancements.
- Understand the impact on essential healthcare processes.
Guest Speakers:
- Steve Wrigglesworth – Head of Collaboration PreSales, SCC
- Joe Pratten – CX Sales Specialist, Cisco
We know your time is valuable, so we would like to offer a little treat! Register today and we will send you a tea & biscuit hamper on the day of the webinar!