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Traditional financial services institutions (FSIs) are under immense pressure to evolve. In an industry that has been disrupted by advances in technology and newer, tech-savvy challengers, FSIs must adapt if they want to attract and retain customers who demand a simple, seamless banking experience. At a time of considerable volatility within financial markets – the...

Remote working is creating entire new organisational structures and reshaping business models.   Leaders are rethinking ways to generate sales and deliver services using remote working practices and looking to the long-term when it comes to welcoming employees back to a new, hybrid workplace. The norms that define how we work are changing hybrid workplaces...

Working from home is the new normal – and it’s here to stay.   Organisations are already looking to the long-term and updating WFH policies, heralding a new era of hybrid working and changing the way we work forever.   Before COVID-19, an estimated 30 million people worked from home on a regular basis. The...

Technology has transformed our ability to communicate. We can work together. We can work apart. We can traverse both worlds. But what does this mean for our office culture and perhaps more importantly, for our productivity? Has remote working technology made us more productive, or have we plateaued? Have we become slaves to our inboxes,...

Buy bad, Buy twice: Exploring Increased Investment in Homeworking bundles As we approach the one-year anniversary of COVID-19 forcing the UK and other countries into strict lockdown measures, we all know in great detail about the impact it has had on our working lives. We’ve read about and discussed at length the requirement for organisations...

Up to 25% saving against any existing support agreement of CISCO, CCX, PCCE, UCCE and WXCC environments. The all-new Cisco Webex Contact Centre is a next-generation contact centre platform that delivers a next-generation customer experience and an end-to-end customer experience management.   The Benefits   The offer: Up to 25% saving against any existing support...

Amid the ongoing pandemic, the role of IT has been elevated. From sitting on Covid-19 task forces, to counteracting a prolific increase in cyber-attacks, to supporting the en masse move to remote working, the critical work the department carries out, on a day-to-day basis, has never been more needed and never more visible. Overlay this...

What 2020 had shown us is, balance is everything. It’s shifted perspectives and forced new ways of living, working and connecting. In business, the difference between digital leaders and laggards has become even more marked. While industry survivors are just about managing to balance the books, those thriving in their respective categories are already seeking...

With the COVID-19 outbreak laying bare the risks of having an IT infrastructure that doesn’t support employee mobility, there will almost certainly be a greater reliance on ‘the stack’ going forward. A ‘stack’ refers to a set of technologies that work in unison. Some are better integrated than others, but a common goal is that...

Data sovereignty is about more than control Growing awareness and demand for data sovereignty is an opportunity for organisations to simplify data hosting and management In recent years the word sovereignty has become prevalent in the daily lexicon of life, as geopolitical events reshape society and business. For the business technology leader, data sovereignty is...

The modern workplace is evolving. With the recent temporary, enforced transition to remote working, businesses across the country have undergone seismic cultural and operational shifts that few could have predicted. As a result, more and more organisations are exploring the concept of ‘paper free’ as a necessary part of their digital transformation. Even before we...

When the worst happens, it’s best to be prepared. Technology is key in helping businesses adapt to significant disruption, expediting the activation of a business continuity plan, and supporting remote information access. And when it comes to maintaining business as usual operations – information access is king. Whether it’s to people, files, or documents, information...