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When customers feel cared for, businesses enjoy a ton of benefits: from positive reviews to a boost in revenue. However, traditional customer service solutions are often complex to put into place, not to mention expensive. SCC knows that companies with limited resources need a modern solution – one that enables great customer conversations at a...

Microsoft Teams is so widely adopted that Microsoft now reports more than 300 million active users. And while Teams has become the go-to platform for video meetings and team messaging, many organisations find its telephone features have limited functionality. That’s why SCC have partnered with RingCentral to offer a comprehensive voice solution for businesses using...

As a RingCentral Reach™ Diamond Partner, SCC is among a select few RingCentral partners globally to earn this distinction. That means we have the relationships and expertise to smoothly handle your RingCentral migration from start to finish. When it comes to helping you move your communications to the cloud, we are the best of the...

Local authorities deliver personalised services to citizens   Business continuity, communication and collaboration has now fully come to the forefront. These three critical ingredients are vital to local government service delivery and present a valuable opportunity for driving transformation of staff, citizens and communities. In local government’s ever-changing environment, cloud-based technology can support new and...

In business, success depends on everyone bringing their best to the table. When two top-tier organisations join forces in this way, their success is more than doubled. Such is the case with SCC and RingCentral, who partnered at the beginning of 2021. Combining decades of end-to-end IT experience with a world-class communications product and partner...

Organisations today rely heavily on secure, global and reliable communication platform to connect with employees and customers. With hybrid working and the ability to work from anywhere now essential requirements for businesses, it is crucial they are armed with the best tools and technology to drive success. Microsoft Teams has been the collaboration application of...

From November 2019 to November 2020, the number of Microsoft Teams users grew from 20 million to 115 million. The challenge – are you getting everything you need from your investment in Office 365? — The fact that Teams is Microsoft’s fastest-growing business application of all time is no surprise. Today, nearly 260 million people...

Now launched – SCC AVS and RingCentral new strategic partnership agreement SCC is proud to announce the launch of our new strategic partnership agreement with RingCentral Public Sector teams. This gives SCC the ability to deliver the RingCentral UC&C and Contact Centre propositions to Public Sector customers. As SCC’s Communication and Collaboration division, SCC AVS...

The relationship between companies and customers is changing. A new generation of tech savvy, time limited consumers demand instant interaction using modern technology. As a result, the role of the contact centre is also changing, with customers spending less time face-to-face or even talking on the telephone, instead preferring digital interactions at the touch of...

The combination of message, video, and phone will reshape the future of work. That’s why SCC has partnered with RingCentral, a leading provider of unified communications (UC), customer engagement, and contact centre solutions for businesses worldwide, to enhance its UC portfolio as we head into the WFH 2.0 era. Before COVID-19, organisations dabbled in remote...