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Over the last few years, the retail sector has experienced more change than most. Online retail services have fundamentally altered business models for almost every retailer, as customers have come to like and expect easy, quick, intuitive shopping experiences. The internet has also served to break down many old geographical barriers for retailers and open...

Do you remember when you took the 7.03 train into work every week day, or waved goodbye to a loved one as you stepped into your car to head off to an office? Over the past three years the way we work has immeasurably changed, and whilst individuals have found ways to adapt there are...

SCC provides a dedicated proactive account management for all NDNA customers, with aligned contacts who are responsible for the strategic and day-to-day management of accounts. This dedicated account management is specifically aligned to our UK education customers and therefore understands the critical nature of service delivery within the sector and have awareness and knowledge of...

Initially a short-term measure to deal with pandemic-related restrictions, hybrid working is now established as a permanent fixture in the business world. Gartner research has found that 96% of HR leaders will be adopting hybrid working within their organisations or have done so already. As a result, businesses are having to think increasingly long-term about...

For businesses of all types, customer service has become more important than ever before. Part of this is because customer expectations of excellent, personalised service are rising. But at the same time, increased competition and online retail make it easy for customers to switch to a competitor if they’re unhappy with the service they’re getting...

The provision of public services is at a crossroads, and it’s clear that changes will need to be made in the near future to maintain a high standard of delivery. A combination of an increasing population, a shrinking workforce and rising complexity in services the public expect are all making it harder than ever to...

The world has changed so much in recent years that the retail sector has found itself facing battles on a number of different fronts. Despite the upheaval of the pandemic, customer expectations are higher than ever: they want better service, more personalised experiences, and seamless buying journeys across physical and digital touchpoints. However, delivering on...

From a purely operational standpoint, the events of the last few years have shaken up the legal sector more than most. At a human level, many employees have shunned the long-hours culture of the industry and have looked for employers with better work/life balance, particularly those offering hybrid work. Connected to this, more pressure is...

Central government is currently having to battle tough challenges on a number of different fronts. While some of them have emerged more recently, on the back of events such as COVID-19 and a turbulent energy market, some have gradually developed in severity over time. Perhaps the most timely at present are the need to meet...

Maintaining a high quality of teaching and supporting good student outcomes is more challenging for the UK education sector now than it has perhaps ever been. This is particularly the case within higher education, where competition between universities and colleges for the best staff and students is increasing. Students have ever higher expectations around welfare,...

For businesses of all types, customer service has become more important than ever before. Part of this is because customer expectations of excellent, personalised service are rising. But at the same time, increased competition and online retail make it easy for customers to switch to a competitor if they’re unhappy with the service they’re getting...

Getting the best from tech in the hybrid era of work. Embracing flexibility and different work styles is critical to the success of any business in today’s competitive market. Regardless of an organisation’s size, industry, location, or distribution, its people must be able to connect and collaborate with speed and ease. Which can be even...