ISG recognises SCC as a Rising Star in Managed End-user Technology Services in its ISG Provider Lens™ Future of Work Services 2024 U.K. Quadrant Report
SCC named a Rising Star in the ISG Provider Lens™ Future of Work Services 2024 Quadrant Report for its Managed End-user Technology Services – Local Specialists.
Information Services Group (ISG) is a global technology research and advisory firm that provides market intelligence, advisory services, and technology insights to help clients achieve operational excellence and faster growth.
The quadrant assesses service providers specialising in managed services associated with technologies that enterprise IT departments deploy, provision and secure for end users and employees. These managed infrastructure services in the digital workplace include end-user enablement through services related to devices, applications, cloud workspaces and endpoint security. Providers assessed in this quadrant specialise in complete end-user computing (EUC) services that form the core of the digital workplace. These services include device management, patch management, device and application provisioning, virtualised desktop access and device lifecycle management. Their service portfolio extends to support BYOD initiatives and mobility and telecom expense management. While transformative services such as XLAs and consulting are desirable, they are not mandatory to consider inclusion in this quadrant.
While these services are typically associated with traditional computing devices and tablets, their scope can include industry-specific scenarios, such as point-of-sale or handheld devices for retail and hospitality or medical equipment devices for healthcare and more traditional workplace setups.
Local and midmarket clients often use these providers to manage their end-user computing estate. Local enterprise clients that want to keep the management of their EUC environment in-house or closely monitored engage with these specialised providers as they are not very keen on larger transformation engagements.
Digital workplace services: SCC provides the full range of modern workplace services for clients, including device lifecycle support, service desk, field support, collaboration and technology adoption. The company has a consulting team collaborates closely with clients to assess their needs and develop transformation road maps to ensure projects deliver the committed benefits.
Experience management: SCC takes an experience management approach to offer end-user technology service modernisation and transformation for its new and existing clients. Supported by a dedicated DEX platform, persona mappings and an experience management CoE, SCC aims to transform the delivery away from traditional SLAs towards outcomes and XLAs, delivering increased value to clients.
SCC Named a Rising Star in the ISG Provider Lens™ Future of Work Services 2024 Quadrant Report for its Managed End-user Technology Services – Local Specialists.
“The report observes that SCC, a Rising Star, is a provider of managed end-user technology services for midmarket clients in the UK. It drives business outcomes for clients by elevating employee productivity through seamless technology experience and adoption.”
– Kevin Turner, Principal Consultant at ISG.