Discover our Insights

SCC excited to continue its partnership and deep expertise as 4me becomes Xurrent 4me has announced its official rebrand to Xurrent (pronounced Zurrent), with a refreshed look and updated identity as it continues its global expansion. For SCC customers, this means no change to the excellent service levels you’ve come to expect. Customers will continue...

The spending constraints that local authorities have felt across the UK in recent years are really starting to hit home. SIGOMA figures have found that real-terms spending power for English local authorities in 2024/25 is over 18% lower than it was in 2010/11 – and this is filtering through to the services the public use...

We’ve recently explored some of the challenges that local authorities are facing all over the UK, and how the scale of them is ramping up all the time. Increased populations, greater service expectation, budget cuts, increased costs, outdated systems and a lack of efficiency are all playing their part. With a total funding gap for...

The provision of public services is at a crossroads, and it’s clear that changes will need to be made in the near future to maintain a high standard of delivery. A combination of an increasing population, a shrinking workforce and rising complexity in services the public expect are all making it harder than ever to...

The world has changed so much in recent years that the retail sector has found itself facing battles on a number of different fronts. Despite the upheaval of the pandemic, customer expectations are higher than ever: they want better service, more personalised experiences, and seamless buying journeys across physical and digital touchpoints. However, delivering on...

From a purely operational standpoint, the events of the last few years have shaken up the legal sector more than most. At a human level, many employees have shunned the long-hours culture of the industry and have looked for employers with better work/life balance, particularly those offering hybrid work. Connected to this, more pressure is...

Central government is currently having to battle tough challenges on a number of different fronts. While some of them have emerged more recently, on the back of events such as COVID-19 and a turbulent energy market, some have gradually developed in severity over time. Perhaps the most timely at present are the need to meet...

Maintaining a high quality of teaching and supporting good student outcomes is more challenging for the UK education sector now than it has perhaps ever been. This is particularly the case within higher education, where competition between universities and colleges for the best staff and students is increasing. Students have ever higher expectations around welfare,...

Perhaps more than ever before, organisations in the healthcare sector are having to deal with challenges in a number of different areas. A combination of an increasing and ageing population, the size and complexity of the industry, legacy IT systems, budget cuts and pandemic-related pressures are all taking their toll. All are contributing to patients...

Like many sectors, manufacturing is facing challenges on a host of different fronts, be they human, industrial or environmental. With climate change front and centre of the global conversation, and manufacturing making a significant contribution to CO2 emissions, there is substantial pressure on companies in this sector to find greener ways of operating. Naturally, companies...

Today, local authorities are facing increased pressure to improve public service delivery, but to do so with fewer resources. Tightening budgets, limits on how much they can raise council tax, and increasing populations means they are constantly challenged to do more with less. In parallel, expectations from the public are rising, to the point where...

With the universal need for businesses to operate more and more parts of their business at increasing speed, automation has become the cornerstone of every good digital transformation strategy. And there’s no doubt that opportunities for digital automation are all around us – to make the execution of tasks quicker, cheaper, more efficient and more...