RingCentral and SCC: Amplify Your Microsoft Teams Calling Experience

10.07.2023

Microsoft Teams is so widely adopted that Microsoft now reports more than 300 million active users. And while Teams has become the go-to platform for video meetings and team messaging, many organisations find its telephone features have limited functionality.

That’s why SCC have partnered with RingCentral to offer a comprehensive voice solution for businesses using Teams. With just a simple plugin, organisations can enhance their phone capabilities while still leveraging Teams for messaging and video.

What’s Your Plan When Microsoft Teams Goes Down?

When Teams goes down, did you know that over 85% of global users turn to third-party telephone partners instead of Microsoft calling plans?

The demand for phone communication is still high – particularly for interacting with customers. In fact, mobile-first customers tend to prefer receiving business SMS messages, and certain industries still rely heavily on fax.

For uninterrupted communication, RingCentral provides a backup plan that goes beyond phone calls. Integrating SMS, voicemail, and fax capabilities, RingCentral transforms Teams into a full communication hub for every member of your organisation.

All Phone Capabilities, For Everyone In Your Organisation

Benefits and Features

Integrate Your Business Apps

Sync Teams with popular apps such as SalesForce, HubSpot and ZenDesk to optimise your workflows like no other.

Get Data-Driven Insights

At no extra cost, get access to both IT admin and business analytics. Empower your admin staff to use the power of data and make better decisions.

Advanced Call Controls

Park a call, consult a teammate before a transfer, add a third person to a call and more – all without leaving Microsoft Teams.

Lower Ownership Costs

Equip your team with their own business cloud phones without paying for a separate Teams phone licence.

Integrated SMS and Fax

Bring the power of SMS and fax into Teams without leaving the app. When it comes to faxing documents, it’s easy to drop your files from iCloud storage such as OneDrive or DropBox for a streamlined workflow.

Global Reach

Receive support for calling in over 45 countries and local phone numbers in more than 110 countries.

Simplified Call Handling

Users such as receptionists and executive assistants can view colleagues’ real-time availability and manage multiple incoming calls in the Microsoft Teams app.

Use The App On-The-Go

Get RingCentral’s market-leading telephony in the Microsoft Teams mobile app.

Try the all-in-one telephone solution for yourself. Get an overview of its myriad features in this video

Why SCC and RingCentral?

RingCentral and SCC present a powerful telephony solution that will change your experience of Microsoft Teams forever.

If you’re interested in learning more about how RingCentral’s integrated cloud business phone could benefit you, we’d be happy to create a solution for your organisational needs.

Simply request a demo, or speak to one of our team members with any inquiries.

Click here to learn more about the SCC and RingCentral partnership.