SCC & Zoom: Connecting Healthcare Organisations

Partners

18.10.2023

Success is all about creating meaningful connections. However, when you’re constantly juggling different tools to deliver the optimum patient experience, it can be exhausting for everyone – colleagues and patients alike.

To solve the dilemma, SCC has teamed up with Zoom – the masters of bringing people together.

Powered by AI, Zoom’s latest modular solutions make every interaction frictionless, so that collaboration becomes part and parcel of your business model.

Why SCC and Zoom for Healthcare?

70% of NHS organisations already choose Zoom to deliver care to patients. Whether it is in the form of point-to-point video consultations, or as an omnichannel patient experience, Zoom’s robust and clinically secure platform is the leading choice for healthcare globally. Zoom has focussed specifically on ensuring it’s industry leading when managing patient safety and clinical risk and is proud to have both DCB0129 and DTAC in place.

The future of patient care is omnichannel, and Zoom is leading the charge. In today’s fast-paced medical world, patients seek multiple touchpoints – be it video, voice or chat. Zoom’s platform ensures that healthcare providers can engage patients seamless on their channel of choice, not as a silo’d solution, but as a platform that is integrated into clinical systems and critical frontline systems that your staff rely on on a daily basis.

Zoom isn’t just a communication tool for healthcare, it’s an integrative platform with real-time sharing of electronic health records, access of diagnostic data, and seamless patient-data overlays, becoming an essential healthcare companion.

Trusted for your critical communications

Zoom is DTAC and DCB0129 ready, with a DSP Toolkit in place. We are also certified as ISO/IEC 27001:2013 and UK Cyber Essentials compliant.Via SCC, Zoom is available on all public sector and NHS procurement frameworks including G-Cloud and NS3.

An intuitive experience for all

Integrate Zoom with your EPR system so clinicians can seamlessly start a session from their patient’s electronic chart. Zoom is accessible and easy for patients to use on any device, even in low-bandwidth situations..

Single point of access for patient care

Zoom, as an integrated unified communications platform, has revolutionised the patient experience in healthcare settings by offering a single point of access for diverse communication needs. Its features extend beyond just video conferencing, encompassing instant messaging and telephony services as well. This consolidation ensures that patients have a seamless, user-friendly method to interact with healthcare providers. Instant messaging allows for real-time text communication, perfect for quick questions or updates, while the ability to escalate to a telephone call ensures that even those without internet access can remain connected.
Video calls, the hallmark of Zoom, enable face-to-face consultations, and the ability to switch from a traditional telephony call, facilitating a more personal and comprehensive healthcare experience without requiring physical presence. Collectively, these features have made healthcare more accessible and efficient, catering to the diverse needs and preferences of patients worldwide.

How UK health organisations use Zoom

Virtual consultations

Deliver convenient, personalised at-home telehealth services that make case more accessible for those with limited mobility, weakened immune systems, and specialised needs.

Video group clinics

Give patients the flexibility to meet from anywhere with remote group programmes for long-term disease management, rehabilitation, mental health therapy, and other support activities.

Multi-disciplinary team meetings

Bring together clinicians from other health services or facilities for multi-disciplinary team (MDT) meetings, removing geographic barriers and increasing time spent on clinical decision making.

Medical education

Host up to 1,000 interactive video participants, or 50,000 webinar attendees, for large training sessions and continuing professional development courses.

Emergency consultations

When every second counts, instantly connect with stroke specialists and other clinicians for video consultations in critical care situations.

Simulation suites

Use wearable cameras and simultaneous video feeds to enable trainee clinicians to see multiple views of the simulated patient, assisting in urgent care training scenarios.

Administrative communications

Enable staff, clinicians, and administrators to connect and collaborate across your organisation by phone, video, chat, or SMS, all on one platform.

Interpreter services

Expand access to language services by making interpreters available to patients virtually. Coming in the next year, Zoom plan to add live automated translation in 12 languages.

Live transcription

Make meetings more accessible for patients who are deaf or hard of hearing with live transcription, which uses AI to automatically generate captions in real time.

Cloud Telephony

Enhance mobility for on-the-go workers and enable seamless connection between your staff and patients with a feature-rich, cloud phone solution.

Cloud Contact Centre

Empower your staff to provide prompt, accurate, and highly personalised care over you patients channel of choice.

Why SCC and Zoom?

Here at SCC, we share a common philosophy with our strategic partner Zoom. Whether it’s between patients, colleagues or with customers, we believe that your online interactions deserve to be as smooth as possible.

Together with other well-known solutions such as Zoom Meetings & Webinars, Zoom is your go-to platform for Unified Communications and Collaboration.

Contact one of our experts today so that we can build a custom-fit solution and get your team talking.

Click here to learn more about the SCC and Zoom partnership