SCC and Yodel link together to deliver IT with Oompf
SCC and Yodel have been working in partnership for over a decade to deliver Digital Transformation across the Yodel business and to provide the IT services which underpin their IT infrastructure and business success.
Speakers
Ashraf Adil, Yodels Director of DevOps and IT Operations
Steve Crompton, SCC’s Enterprise Sales Director
Key Takeaways
In this podcast, we talk about the pivotal role SCC has played in supporting Yodel so far and what Yodel has set their sights on for the future.
The use of AI will be key to the success of many organisations in the future and Ash provides insight into how Yodel are utilising data insights and AI to deliver process automation and enhanced customer services.
“AI is a big thing in the industry now, so that is what we are leveraging data for. The infrastructure refresh project has laid a foundation for us to classify the data, curate the data and make it ‘AI-ready’. So, what we are doing is leveraging that infrastructure, building that data ‘AI-ready’ and, then using it to embark on key projects, like failure detection, like your fraud detection – there is, as you know – a lot of fraud happens in the delivery industry. We are predicting these, we are identifying early, so that is really, really benefiting the business.” – Ashraf Adil, Director of DevOps and IT Operations, Yodel.
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