Consultancy

Consultancy is the starting point to evaluate and recommend an organisation wide collaboration strategy.

What does collaboration mean to your organisation? This simple question is the starting point for a process that investigates a wide range of subjects from staff location to network requirements.

Collaborative interaction

We investigate how your staff collaborate currently, not just the tools they use but also where the most active communication channels are in your organisation and how they may be improved. What is the extent of shadow IT and what does it fulfil that the official tools do not.

Staff location

We map out the location of offices and staff numbers then cross-reference that with interaction data to identify where any pinch-points or barriers to communication may exist.

Application use

We investigate which applications your staff currently use, both official and unofficial. We then determine which offer the most strategic value to your organisation and sit within your security model.

Device use

What devices do your staff use, both work-provided and personal, are they up to the task of supporting modern collaboration applications while still running the normal day-to-day tools required by your organisation? Does everyone have access to decent webcams and headsets?

Optimise meeting spaces

More than ever companies are having to rethink their existing meeting spaces to facilitate the flexible working model. We help your organisation work through the options to create the most productive and safe environments for your staff.

Network

We assess your network from the point of view of real-time media streams, cloud services and mobile devices. Nothing stresses a network like real-time video so we bring a deep understanding of the requirements and pitfalls. Your network architecture must adapt to your collaboration strategy. We can help you navigate the options to come up with the best design to maximise the user experience.

Usage and adoption

U&A is not a process with a start middle and end. It is a reiterative cycle of events that serve to analyse, inform and adjust, so that your organisation gets the best out of any solution. Working alongside the U&A cycle, we can train your staff to get the best out of your solution.

Design & Deployment

SCC’s architects and engineers have a track record in delivering communication and collaboration solutions globally across multiple sectors.

While our relationship with our customers often starts with a small professional service engagement. In most cases, this leads to a broader engagement to design and deliver an overall transformation journey and put in place a managed support solution. Our architects and engineers have delivered solutions across the legal, financial, energy, healthcare, education and public sectors.

Managed Services

Protect your investment with a managed services solution that evolves with your business needs.

As collaboration is a business-critical service, you need to ensure that your investment is protected, and as the way we work continues to rapidly evolve, your support services need to adapt in harmony. With SCC’s managed services, we maximise the uptime of your systems and ease the burden on in-house resources with a range of effective and proactive support services. Based on three core support levels we offer a solution for every organisation.

Remote support

Remote assistance from technical specialists with the option of remote monitoring.

Premier support

Remote Support with the inclusion of onsite visits with an SLA.

Premier plus support

Premier Support with the added benefit of parts or loan equipment included.

Technology Refresh

Unlock the latest collaboration technology to enable your business to thrive.

In the transformed workplace a crucial component for company-wide success is frictionless internal and external collaboration, which requires a meeting and collaboration technology that is as easy and intuitive as our consumer technology. It is imperative that collaboration technology, both on the hardware and software side, work together seamlessly so teams can solve problems and communicate more efficiently.

As a service

Refreshing technology can come with a price however SCC’s “as a service” model enables you to deploy the latest collaboration technology now, by providing payment solutions that remove the upfront cost in favour of an opex service.

Adoption

Optimise your technology deployment through our comprehensive training and adoption services.

To realise the value of flexible working and collaboration, the human user is as important as any product or service we provide, so adoption is key to any solution. Our tried and tested adoption methodology works in parallel with design, deployment and support.

Discovery phase

We start by understanding your teams, their workflows and user cases. This helps us map typical meeting requirements, interactions and required outcomes whilst also assessing culture and organisational readiness.

Concept

We create a Champions program to support the rollout and start governance, early adopter onboarding and gather feedback. At this stage we set the foundations by defining usage scenarios, creating collateral and operational process flows. We will then begin dry runs which incorporate reviews, remediation, and re-runs as necessary.

Roll out and manage

As we begin to scale out the project, we first define the outcome and success criteria. We also look at ways to optimise feedback and reporting and drive awareness to team before implementing training. Service Health reviews are also built in to provide a constant feedback loop.

Proof of Concept

For organisations that wish to understand the benefit and user experience of a particular product, our Proof of Concept (POC) service framework provides a time bound, fixed scope, step-by-step methodology for Test and Acceptance.

POCs allow organisations to discover and learn about new technologies with less risk. If new technologies are explored and deployed without a solid underlying framework, decision makers and budget holders can become confused as to whether the new solution provides a clear benefit or meets a specific need.

POCs encourage the structured adoption of new technologies, providing a framework to manage time and cost, and the ability to evaluate the outcome constructively. This results in a more coherent technology strategy moving forward into deployment, adoption, and service. SCC follows an established POC methodology agreed with our vendors and partners, to give organisations the feedback they need to ensure successful rollout.

Agreed entry and exit criteria

We will work with you to ensure that entry and exit criteria is met prior to commencement of test execution.

Discovery audit to understand current environment

SCC will work with your organisation to understanding the current environment to provide the best possible bespoke service for you.

Functional & non-functional requirements gathering

We will carry out a specific test element to demonstrate the proof of concept is installed and functional.

Engineer lead installation, testing, & hand over

SCC will be there to support your organisation from installation, testing and hand over.

Funded options

Commercial options for funding are available which enables you to explore how you can improve your collaboration technology.

Project plan for agreed rollout and adoption

We will agree a project plan for rollout and adoption, ensuring your organisation is fully supported.

Contact us

No matter how big or small your communication and collaboration challenge may be, our experienced team is ready and willing to help. Please use this form to provide us with more details

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