Digital Document Solutions

Content Management and Workflow Automation

Enabling easy access to data and insights across the modern workforce.

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Embracing digital transformation means making advances on many different fronts. But it’s an effort that many organisations are struggling with – and according to Adobe research, 54% are having particular trouble with content and information.

At every level of a business, every employee needs easy access to the means of creating, receiving and distributing information. In theory, the increasing digitisation of data should make this easier, but the sheer volume of data and applications involved in modern business means careful planning is needed.

Business challenges

Business process disruption

A lack of integration between systems hinders the smooth flow of information throughout a business. This means that decision-makers can easily miss out on vital information they need, and additional time and manual effort is required to obtain data and insights. In fact, following a report commissioned by IDC it is estimated that searching for and preparing data are the most common activities of the data worker role at 15% and 33% of a working day respectively

Lack of collaboration

The rise of hybrid and flexible working has posed new challenges on data flows, as employees and teams are regularly working from different locations and at different times. It can also lead to document duplication and therefore inconsistencies between data sources.

Unstructured data

Many data sets and systems exist in silos within a business, with little if any communication between them. This means that information that is useful in one area of an organisation can’t be used in other areas.

Sub-optimal customer experiences

When employees can’t access the information they need quickly, then they’re unable to pass information on to customers as required. This means that customers have to wait longer for the services they need, often end up with the wrong information, and can’t avail themselves of any self-service options.

Poor employee experiences

Employees lacking information miss out on revenue opportunities, take longer to get their jobs done, and end up feeling frustrated with the whole experience. Furthermore, if they have to cross-check and validate information themselves, then their trust in data and decision-making can be eroded.

Drivers to Adopt an ECM Platform

Organisations who invest in an Enterprise Content Management (ECM) solution are typically looking to achieve the following content goals:

  • Information Management: capture and understand content, allow access to everyone that needs it, and manage its full lifecycle from creation to disposal.
  • Productivity and automation: support faster, easier work by aligning content and process strategies, and use content in context and intelligent automation to support smarter work and decision-making.
  • Compliance and control: robust security and governance policies established and maintained, so that content is properly secured, and authorised access to it is properly provisioned.

Enterprise Content Management and Workflow Automation Solutions

Investing in an AI powered Enterprise Content Management (ECM) solution can address the business challenges and achieve the content goals above by bringing all data and content flows together within a single overarching platform. This solution encompasses:

Content Management and Understanding

Securely store content and data and use AI learning to ensure it flows through business processes across and outside the organisation.

Content Workflow Suites

AI powered automated content workflows for end-to-end processes in business functions such as Accounts Payable, HR and Commercial (Contracts) to ad-hoc processes that are bespoke to the organisation.

Information Governance

Ensures proper information handling in its lifecycle from analysis, creation, storage, and access rights to archiving, retention and deletion in line with legal and regulatory requirements.

Content Bridging

Connect disparate business systems across standard business applications such as SAP, Salesforce, Microsoft Apps and ServiceNow to bespoke business systems ensuring that content seen by one has the ability to be viewed by all Transforming your business with content.

With the right ECM solution in place, you’ll find that the benefits spread throughout your organisation:

Data quality: version control and audit tracking allows you to maintain full control of content updates and revisions, removing the risk of data duplication and inconsistencies

Productivity: content approval cycles can be expedited, contributing to higher productivity and increased competitive advantages

Collaboration: enhanced internal and external collaboration and communication thanks to reliable information

Decreased Costs/Increased Capacity: automating manual tasks reduces costs whilst freeing up time that can be better spent on value added activities

Compliance: demonstrate compliance with regulations and standards for information governance

With the right ECM solution in place, you’ll find that the benefits spread throughout your organisation:

Data quality: version control and audit tracking allows you to maintain full control of content updates and revisions, removing the risk of data duplication and inconsistencies

Productivity: content approval cycles can be expedited, contributing to higher productivity and increased competitive advantages

Collaboration: enhanced internal and external collaboration and communication thanks to reliable information

Decreased Costs/Increased Capacity: automating manual tasks reduces costs whilst freeing up time that can be better spent on value added activities Compliance: demonstrate compliance with regulations and standards for information governance

How SCC can help

The experience and expertise of SCC can help you get the ECM deployment you need. We can bring together multiple solutions, including market-leading document services, so that you can unleash the potential of your data across your entire organisation.

SCC stands out as the sole UK service provider with a comprehensive suite of offerings, encompassing scanning of hard copy content, electronic content management, cloud and data storage solutions, end user compute services, and managed print solutions. This diverse range of capabilities positions SCC as a uniquely versatile and all-encompassing provider, addressing a wide spectrum of needs for businesses seeking efficient and integrated solutions for their content management, storage, computing, and print requirements.

Our team can work closely with you to identify potential areas for improvement, and types of content where more detailed data can be extracted. From this discovery process, we can determine the ideal solutions for your needs, implement them with minimal business disruption, and optimise them over time with ongoing support. That way, your full workforce can take advantage of efficient process workflows, easy data access and reliable insights.

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Speak to our specialists about our Content Management and Workflow Automation solutions.

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