Engaging your Firstline workers

At more than 2 billion strong, Firstline Workers are the largest and most underserved segment of today’s 3.5 billion global workforce. The market opportunity is significant—and now is the perfect time to take advantage of it. The numbers speak for themselves…

• 78% – Business leaders who see empowering Firstline Workers as critical to their long term strategies
• 91% – Business leaders who indicate an increase in firstline worker performance and productivity when workers are digitally empowered
• +122% – Companies with great employee experiences outperform the Standard and Poor (S&P) 500 by more than 122 percent

It’s not uncommon for Firstline Workers to feel disconnected from their team and company, which can lead to less engaged employees detracting from a company’s culture. Often, these workers use outdated or obsolete tools and processes, which can hinder productivity and keep them from receiving information and resources efficiently – and that makes it difficult to cascade information top-down.

If you can replace legacy processes, streamline manual tasks and eliminate tedious activities, workers can spend more time on the work that matters most. They can delight your customers, solve complex problems and move your business forward. In short, by modernising the tools, workflows and workplace for your Firstline Workers, you can switch their focus from low value to high value activities.