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The relationship between companies and customers is changing. A new generation of tech savvy, time limited consumers demand instant interaction using modern technology. As a result, the role of the contact centre is also changing, with customers spending less time face-to-face or even talking on the telephone, instead preferring digital interactions at the touch of...
Supporting the contact centre of the future
The combination of message, video, and phone will reshape the future of work. That’s why SCC has partnered with RingCentral, a leading provider of unified communications (UC), customer engagement, and contact centre solutions for businesses worldwide, to enhance its UC portfolio as we head into the WFH 2.0 era. Before COVID-19, organisations dabbled in remote...