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It’s just typical, isn’t it? The one time you really need to contact a company for technical support is when it’s out-of-hours. Then, when you call back the next day during peak time, you end up listening to cheesy pop songs whilst waiting on-hold in a queue of dozens of people. We’re living faster than...

Speaking to an actual human being is overrated. Forget the days where you would have to call up the local takeaway to order food just to find the line busy, or end up speaking to someone on his or her first day that muddles up the order. Now, processes just like this one can be...