Our verticals

Retail

Enhancing the customer experience through digital transformation.

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SCC is helping organisations in the Retail industry to utilise technology innovations to deliver exceptional customer experiences, in an ever-increasingly competitive market.

01

Customer Experience

Customers are seeking interactive and personalised omnichannel experiences with the ability to shop anywhere at any time. Retailers need to deliver flexible tech driven experiences which entice and delight customers, encourage repeat visits, customer retention and build positive brand interaction.

02

Reduce costs

The rising cost of living is causing consumers to prioritise spending their disposable income on essential items and experiences, retailers need to reduce costs by driving cost efficiency programmes to protect their bottom line.

03

Secure wallet share

Tighter consumer spending, with more than half of UK consumers being influenced by convenience, is challenging retailers to find new ways of maximising the customer experience to increase wallet share and beat the competition.

04

Operational Resilience

With data-rich operations and a growing reliance on technology and digital platforms, the retail industry is increasingly becoming a target for sophisticated cyber attacks. To protect their businesses and brand reputation, retailers need to invest in robust cyber security measures and enhanced employee training.

05

Data Strategy

Unlocking the value of business and customer purchase data can support retailers in smarter decision making. Understanding the power of data is essential to understanding customer behaviour and therefore increasing sales.

06

Skills shortages

Technology is advancing at an unprecedented rate and retailers are struggling to benefit from this due to a shortage of skills. Retailers need to prioritise upskilling their workforce, exploring alternative talent sources or outsourcing IT functions, if they want to stay ahead with today’s consumers.

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Our customers

Retail organisations who trust SCC

“Grafton Group and SCC have worked together as a true partnership on the major IT projects required to realise our vision of a true Group IT approach. From assisting us with hosting our major ERP investment, through the rollout of Microsoft Office to our 9,000 users, SCC have taken a professional and detail orientated approach to each and every challenge we have set them. We trust their advice, their judgement and their processes and look forward to working with them more as a trusted adviser and partner in the development and expansion of our business.”

NATHAN BISHOP
Group IT Services Director
Grafton Group

“SCC have been a trusted IT partner to the Co-op for more than decade, helping us to succeed in a number of our most critical programmes of work. They have great experience and knowledge across all aspects of IT, providing great support to us from data centres through enterprise infrastructure onwards in to end user computing. SCC are currently right at the heart of our programme to step change our colleague technology estate through the implementation of Windows 10 and Office 365, key changes that will significantly benefit the way in which we support our customers and members.”

MIKE CLIFFORD
Infrastructure and Service Delivery Director
The Co-Operative Group

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What we do

Supplementary Services

Payment Solutions

We are here to support you by offering agile and flexible payment solutions to help mitigate budget limitations and avoid technology obsolescence. This can be done through our own “As a Service” subscription based payment models or using our relationships with trusted financial institutions and vendors. Visit Payment Solutions »

Professional Services

SCC has a broad and detailed technical expertise that is capable of providing the right combination of skills to suit our customers’ IT estates. We want them to have the best technology solution, from current resource allocation to future scalability. Visit SCC Professional Services »

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Insights

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